Scanning tickets with Recras

Ensuring a seamless entry.

A seamless entry

For any festival or event, a smooth entry is essential. It is the first point of contact with your visitors and the difference between an enthusiastic start and a frustrated queue. To optimize this flow, you can easily scan tickets in the Recras till using either a hand scanner or a tablet camera.

A seamless entry

For any festival or event, a smooth entry is essential. It is the first point of contact with your visitors and the difference between an enthusiastic start and a frustrated queue. To optimize this flow, you can easily scan tickets in the Recras till using either a hand scanner or a tablet camera.

Instant clarity at the POS

As soon as you scan a code in the Recras POS, you’ll see immediately if the visitor is allowed to enter:

  • Green bar: Successful scan! The booking status is automatically updated to ‘Started’.

  • Red bar: Something is wrong, and an error code will be displayed.

You don’t even have to look at the screen; an audio signal lets you know instantly if the visitor is good to go.

Bluetooth or USB? You can choose between two options:

  • USB: The most stable option. Just plug in the cable and you can start scanning immediately.

  • Bluetooth: For maximum freedom of movement. You pair the scanner wirelessly via the settings of your laptop or tablet.

Important: Check your keyboard settings

Since your computer sees the scanner as a keyboard, you need to make sure your laptop’s keyboard layout matches the scanner’s settings.

QR codes often contain symbols like /, :, ? or -. If the scanner is set to the wrong language, it will ‘type’ the wrong character (like a - instead of a /). Recras then receives a scrambled code and will reject the ticket with a red bar. Always give this a quick check before you start scanning!

Using a (tablet) camera

Prefer working with your tablet’s camera? You can easily scan directly from your browser.

  1. Open the Recras POS.

  2. Click the ‘Scan QR’ button.

  3. Grant the browser permission to use your camera.

  4. Point the camera at the QR code; the rest happens automatically.

Summary: Your entry checklist

  • Hardware: Make sure the scanner is properly connected or the camera is working.

  • Configuration: Check that the scanner’s language is the same as your device.

  • POS: Open the POS environment in Recras.

  • Scanning: Start the flow and listen for the success and error sounds.

It’s that simple!