Automatic messaging with a personal touch
Once a customer makes a booking, a communication flow is triggered. With Recras, you can automate much of this process. You create the emails and choose the sending times, such as an immediate booking confirmation and a follow-up email with the latest details a few days before the activity.
Each booking has its own dedicated page, where all communication with the customer is stored. This ensures your employees are informed about any special requests or details related to the booking. With user permissions, you can also control who has access to specific information, all while collaborating within a single system.
Booking page
Each booking has its own unique page that gathers booking details, customer information, and communications. Internal notes can also be added, making all booking information centrally accessible to your employees.
Customer data
When an online booking or request is made, customer details are used to create a customer profile. On this page, all data about the customer is kept and linked to the booking and relevant correspondence.
Templates
Templates make it easy to send personalised messages to your customers. Respond quickly to enquiries, send automatic confirmations after agreeing to a quote and increase your visitors’ anticipation with the latest information about their activity.
Changes are instantly updated everywhere
Customer and booking information are interconnected, meaning any changes made to a booking are automatically reflected across the system, ensuring consistency in all relevant areas.
Security
Recras operates in a highly secure environment and performs daily backups. All data is safely stored in the Netherlands, ensuring the protection of both your company’s data and your customers’ information. Additionally, you have full control over which information is accessible to whom through user roles and permissions.
“From booking to aftersales”
Fundustry Adventures organizes the coolest outings for groups. This now happens at seven locations in the Netherlands, featuring a well-known range of escape rooms, a climbing park, and motorized activities like quad biking, off-road driving, and skid training. Harry: “From step one, it can be used, and we mostly use that path for automatic bookings where no quote is needed. But of course, we also have event bookings that do require a quote. Once this is in option and accepted, it leaves our sales team, and the Purchasing and Planning departments take over. The booking is then completed through the cash register system, and aftersales are handled via mailing. Thanks to Recras, work processes have become more organized in many areas, and as a result, they’re also faster and more efficient.”
Peace of mind and clarity through automated communication
On busy days, your recreation business can become hectic, making it easy to overlook customer messages. Automated customer communication is an integral part of the Recras management system, ensuring you stay organized and responsive.
Recras helps you stay organised
Automate your bookings and keep full control of your business
info@recras.com
+31(0)50-211 2222